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Our Proven Process

At Stillwater, we believe successful projects begin with trust. That’s why our process is built on open communication, steady guidance, and respect for your priorities. From the early planning stages through to the smallest finishing detail, we work to create not only a beautiful home, but a calm and enjoyable journey, 'The Stillwater Experience'.

No matter the scale of your project, a custom home, renovation, or garden suite; we start by listening. Together, we establish your goals, then collaborate with your design partner to map out a clear path forward. During construction, we manage every stage with care, and when it’s time to hand over the keys, we ensure the transition into your new home is smooth and supported. Our work doesn’t end there, with Home Warranty coverage for up to 10 years, you can rest assured your investment is protected.

We Listen

 

Your home begins with your vision. We take the time to understand your ideas, goals, and priorities, listening carefully to what matters most to you so we can factor your priorities into every recommendation. From there, we guide you into our pre-construction service, outlining every step that will carry your project from the first conversation to move-in day.

Transparency is at the heart of our process. From start to finish, we explain each stage so you always know what to expect. Our commitment to openness creates trust and peace of mind, allowing you to move through the building journey with confidence.

We Help Dream + Plan

 

The pre-construction process is where your vision takes shape. Together, we explore your design preferences, priorities, and budget, while also considering the land and surrounding environment. From there, we assemble the right project team including designers, consultants, and professional partners,to  engineer every detail with care.

Aligning your design with your investment goals is key to success. During pre-construction, we identify potential risks early and present clear options, so you can make confident decisions before building begins. By engaging our trusted trade partners and securing fixed-price contracts, we maximize cost control and minimize costly re-designs. With our guidance, you’ll enter construction with clarity, confidence, and a plan tailored to your vision.

We Oversee Every Detail

 

Our site managers coordinate every detail of your project, from scheduling and procurement to on-site supervision. By forecasting material and equipment needs, we keep production running smoothly and on time.

Quality is a daily commitment. Acting as your eyes and ears on site, we manage all trade partners, provide oversight, and ensure standards are met at every stage.

To keep you informed, we meet weekly on site to review progress and upcoming decisions. Bi-weekly budget updates are provided with invoicing, and any changes are clearly explained and approved before moving forward.

From startup through completion, our team is first on site and last to leave, dedicated to delivering your project with professionalism, precision, and care.

The Stillwater team are the first to arrive and last to leave the construction site each and every day. From start up through construction, and all the way to commissioning, we are present and available to ensure the project is delivered smoothly, professionally, and to the highest of standards.

We Stand Behind Our Work

 

At Stillwater, building your home is only the beginning. We guide you through a detailed warranty walkthrough and continue to check in annually, ensuring your home performs the way it was designed to.

Our team is always accessible. If a concern arises, we respond quickly and clearly, turning challenges into opportunities to reaffirm our commitment. We value authentic communication and welcome feedback through “Lessons Learned” discussions, a practice that allows us to listen, adapt, and continually elevate the Stillwater experience.

As registered builders in British Columbia, we provide 2-5-10 Home Warranty insurance, offering protection for up to 10 years after completion. Combined with our dedication to exceeding the Residential Construction Performance Guide, this gives you lasting peace of mind in the home we’ve created together.

What Our Clients Say

The measure of our work is found in the words of our clients.

In the years since we met Tom, we have done many different projects from small to large. Most recently we built a new design office, just completed as I write this. The project was meticulously planned and executed by Tom. As it nears completion we are On Budget, On Time and better than promised.

Greg & Nancy Marshall

Tom Labelle, Director of Stillwater, Design Build, immediately impressed us with his open and creative approach to our project that invited a 'new and fresh' build design for our retirement home on a small Gulf Island.

Wynn and Monique

Stillwater Design Build renovated an open carport attached to my house, giving me a beautiful home office / living space.  Tom and his crew were a pleasure to work with, from beginning to end.

Alexandra

Tom Labelle and the crew from Stillwater Design Build are brilliant craftsmen. He and his team have completed two major projects for us and we highly recommend his expertise and services. Our projects were completed on time and within budget by friendly, qualified tradespeople.

Debbie & Steve

Stillwater Design Build delivered an exceptional product and service. Tom and Tyler are skilled master carpenters who don’t cut corners and the results show. They were upfront and provided budget transparency throughout the build process, which was very refreshing.

Ryan B.

Tom and the team at Stillwater made the process of building our new commercial space a breeze.  We truly felt like he was part of our team, and we know we wouldn’t have got it done without him.

Brad and Derek

Tom did what everyone else told us was impossible - he reclaimed our century old floors, providing advice and the skills to deliver top-quality results that met our tight timelines.

Tina P and Derelique H

Let's Build Together